Answers to common questions about our services.
If you’re considering upgrading your workplace breakroom, here are answers to some of the most common questions we receive.
Office Coffee Service Questions
What is Office Coffee Service (OCS)?
Office Coffee Service is a fully managed workplace coffee program that includes commercial coffee equipment, premium coffee, water filtration, maintenance, and scheduled service. Pro-Vend handles everything so your team always has reliable, high-quality coffee.
What types of coffee machines do you offer for offices?
We provide multiple commercial coffee solutions, including:
- Bean-to-cup coffee machines (fresh ground coffee for every cup)
- Espresso-capable machines for specialty drinks
- Traditional drip coffee brewers for high-volume environments
- Single-cup brewing systems
Each setup is customized based on your workplace size and usage.
Do you provide coffee from local roasters?
Yes. We feature premium coffee from Central Oregon roasters including Backporch Coffee, Thump Coffee, Lone Pine Coffee Roasters, and Sisters Coffee Company.
Do you service and maintain the coffee machines?
Yes. Pro-Vend provides full-service support, including:
- Regular cleaning and maintenance
- Restocking beans and supplies
- Equipment calibration
- Filter replacements
- Ongoing support and troubleshooting
Your team does not need to manage anything.
How often is office coffee serviced?
Service frequency depends on usage, but most locations are serviced multiple times per week. We also provide responsive local support for any issues that arise.
Can your coffee machines handle large workplaces?
Yes. Our systems are designed for high-volume environments and can be configured with multiple machines to ensure reliability and reduce downtime.
What is the cost of office coffee service?
Pricing depends on the type of equipment and usage. In most cases, coffee costs approximately $1–$1.25 per cup using premium beans, which is significantly lower than retail coffee while providing higher quality.
Do you offer water filtration with coffee service?
Yes. We install and maintain commercial water filtration systems to ensure consistent taste and protect equipment performance.
Micro Market Questions
What is a micro market?
A micro market is a self-service breakroom with fresh food, snacks, drinks, and a self-checkout kiosk. It offers more variety and convenience than traditional vending machines.
How do employees pay in a micro market?
Employees use a self-checkout kiosk with cashless payment options such as credit cards, mobile pay, or prepaid accounts.
What types of food are offered in a micro market?
Micro markets include:
- Fresh meals (salads, sandwiches, wraps)
- Snacks and beverages
- Healthy and indulgent options
Product selection is customized for each workplace.
Do you manage and restock the micro market?
Yes. Pro-Vend handles all inventory, restocking, cleaning, and maintenance to keep the market fully operational.
Can a micro market replace vending machines?
Yes. Many workplaces replace traditional vending machines with micro markets for better selection and a more modern breakroom experience.
General Breakroom Service Questions
Can we combine micro markets and office coffee service?
Yes. Many businesses combine both to create a complete breakroom solution with food, drinks, and premium coffee.
What types of businesses do you work with?
We serve healthcare facilities, offices, manufacturing companies, construction companies, and distribution centers across Central Oregon.
Do we need to manage anything internally?
No. Pro-Vend provides fully managed service for all programs, including restocking, maintenance, and support.
How do we get started with Pro-Vend?
We begin with a consultation to understand your workplace needs, then design and install a customized breakroom solution.